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panchomauritio
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10 Messages

Sunday, June 26th, 2022 12:37 AM

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CEC on Xi6 box

I have two Xi6 boxes. On one TCL Roku TV it works fine and the CEC settings show under the power settings in the Xi6 box. On a newer TCL Roku TV it doesn't work and the CEC settings are missing in the Xi6 box.

Does the HDMI cable need to be in a specific HDMI socket on the TV?

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3 years ago

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panchomauritio

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10 Messages

3 years ago

I switched to HDMI 3 and now the CEC settings show and are on but the TV doesn't switch to HDMI 3 after turning it on with the Xfinity remote.

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panchomauritio

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10 Messages

3 years ago

I discovered I wasn't waiting long enough for it to switch inputs but now either the TV is not waiting long enough or the box is taking too long to start up because I get a "let's try that again" error.

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CCShan

Official Employee

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443 Messages

Hi there @panchomauritio Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum!  We are so glad to hear from you and want to assist in any way that we can. You do not have to have a particular HDMI port. To make sure I understand, you're getting the error when changing the input with the Xfinity remote? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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panchomauritio

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10 Messages

When everything is off then I turn it on with the Xfinity remote it turns the TV and box on, then on the TV I see "switching input" then a black screen then the error "let's try that again", I hit the middle button on the Xfinity remote then it shows the channel.

3 years ago

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CCRose1

Contributor

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242 Messages

Can you tell me what model of remote you have? It is usually printed on the back of the remote or inside the battery compartment. 

I no longer work for Comcast.

3 years ago

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panchomauritio

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10 Messages

The remote is XR15v2.

3 years ago

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panchomauritio

Visitor

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10 Messages

3 years ago

It worked perfectly a few times.

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XfinityBradM

Official Employee

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915 Messages

It seems as though the Xfinity Flex box is in the process of waking itself up when the TV is coming on. As you mentioned, once you press the Xfinity button on the remote, the channels and/or interface will appear. Are there times when the error on the box will not go away? Is there a code being generated on the screen when this issue is happening by chance? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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panchomauritio

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10 Messages

3 years ago

It said "Sorry, that didn't go as planned 

Let's try that again and see if that fixes things.

Try again 

    XRE-10007"

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panchomauritio

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10 Messages

3 years ago

The error goes away after pressing the middle navigation  button.

(edited)

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CCShaina

Problem Solver

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393 Messages

Thank you for the details on the error being received and that it does go away after pressing the middle button. It seems like pressing any button is waking the device up from standby mode. Have you checked the connection at both the TV and the device to make sure all cables are tight, and that the box itself is not being placed in an obscuring spot?

I no longer work for Comcast.

3 years ago

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panchomauritio

Visitor

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10 Messages

3 years ago

The connections are tight and there is a clear view to the box.

It seems to mostly be working properly now. Maybe it had to break-in like a new engine.

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XfinityRay

Official Employee

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2.7K Messages

I was wondering if the problem is still present, @panchomauritio, or if has been good over the last couple of days? We don't want your service working like that and want to ensure this is fixed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

panchomauritio

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10 Messages

It has been good in the last few days. I've not seen the error.

3 years ago

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