can't watch tv

there was an upgrade in 30329. now I cannot watch tv at all!

How do I resolve this..... very annoyning.

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XfinityJohnG

Official Employee

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2K Messages

3 days ago

Thank you for reaching out here @user_n7jr9r. Are you seeing an error code or message on your screen? Have you ran through a power cycle on your box?

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user_n7jr9r

Visitor

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4 Messages

how do i do a power cycle on my box...... when I get home to the tv I will see if there is an error code.

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3 days ago

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XfinityJohnG

Official Employee

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2K Messages

Great question @user_n7jr9r. The best way to power cycle the device is to unplug the power for 15-seconds and reconnect.

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3 days ago

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user_n7jr9r

Visitor

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4 Messages

wifi was upgraded.. tv won't work I was told to get a new box.... can one be sent to me?

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2 days ago

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XfinityAmira

Official Employee

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4.3K Messages

Thanks user_n7jr9r. For troubleshooting purposes, do you have Cable and Internet service with Xfinity? Or just the Internet? When you say the TV won't work, are you getting an error message or code, or what exactly is occurring with the TV on your end? Also, is the internet service currently up and running on your end?

Thanks for your time and help with this!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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user_n7jr9r

Visitor

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4 Messages

2 days ago

they upgraded my wifi in my area and said I would need a new box. Can one be sent to me?

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user_n7jr9r

can't watch tv

XfinityJohnG

user_n7jr9r

XfinityJohnG

user_n7jr9r

XfinityAmira

user_n7jr9r

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