Lisa92's profile

New Poster

 • 

1 Message

Tue, Nov 3, 2020 1:00 PM

Can’t update my equipment

I received a letter that if I don’t update my equipment by December - I will be unable to watch TV. I went to xfinity.com/EquipmentUpdate as directed and it keeps saying this is a restricted area of my account.

Responses

Official Employee

 • 

2.7K Messages

7 m ago

Hello, Lisa92. I'm sorry to hear you are having trouble updating your equipment through the web portal. I would love to look into this with you and make sure we get you the best equipment to fit your needs. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

New to the Community?

Start Here