Can't set Your Teams in sports app

@binaural2000​ I get exactly the same errors. I am supposedly chatting with someone and sending pics of the screens I am getting, but no luck so far. 

Yeah, whenever bad glitches like this happen, there is nothing we can do on the user end to fix it. Customer service agents try to have the end customer restart, change notifications etc, which won’t do anything.

It takes awhile until someone finally escalates it to the correct team/software group that actually made the changes on Comcast’s end and can actually fix it. Hopefully someone who is able to escalates it to the correct group this upcoming week, bc there’s nothing to do on customer side.

Same problem here. Annoying pop-up ad, and my teams has disappeared from the app.

Just got this message from xfinity through the twitter direct messaging conversation.

Let's just say I will not hold my breath waiting for this to be resolved, based on past experience with them fixing obvious glitches on their end.

"I have just escalated the issue to our technical team. And I want to inform you that This is a known issue at this time there is not a workaround, and our technical teams are working hard to resolve it as soon as possible. I appreciate your time and patience. I'm keeping this conversation open and will follow up with you once the issue is resolved till then take care!"

Spent hour on phone Saturday to say bogus close alerts notifications for weeks, my favorite teams vanished, and my favorite team menu evaporated. Dude had no clue. Created ticket said I would get call back on Sunday.

Bet a trillion dollars that would not happen because non callbacks from comcast are my life story in recent years.

No callback.

Called in today. Ticket was not recognized. He asked me if I reset my password. I asked what that had to do with anything. He said did i not get a text about that? i did not. Freakshow. He then said the ticket came up with nothing and we had to start all over again.

Spent over an hour with him. He seemed to have little to no clue what sport zone app is. Asked me what channels were bad. I said not channels, but sport zone. Is a GUIDE TO CHANNELS, not the channels themselves. Sports programming happens on dozens of channels, they work, but he GUIDE to them is whack. Then he came back and asked about Pay Per View. I said I have none. This has nothing to do with that.

He has been with comcast ten years and seemed to have about zero idea about My Favorite Teams, what it is and how it works, even as this is utter basic standard cable functioning for at least over a decade.

He was clear headed, friendly, and wanted to help me, but I was astonished that he really seemed not to know what I was talking about--especially as he knew I'd wasted part of my weekend on a ghost ticket.

I'd already done system refresh, so he does all that--which is fine, and contacts the next tier to "clear the close alerts error" even as I said it was not an error but a notification even as I have all notifications set to zero, and yet it comes up and stays no matter what. After a time, the mighty tier two said they'd cleared it and all was well. Fifteen minutes later my signal was back and I was prepared to bet seventy trillion dollars both issues would be back even as comcast was all chipper that they'd surely solved it. Of course, naturally, problems were there, sure as God made apples.

So he escalated to tier three and said I'd get a callback in an hour or two. I said I would bet everything short of my actual life that will not happen. He said this time would be different. Anyone wanna bet?

Now I come online and learn from other good paying customer suffering that some part of the organization ALREADY knows it is a known issue--two weeks at least--but is nevertheless allowing customer support, tier two, who knows who else, and The Paying Customer--whose first ticket evaporated into thin air and never got a callback and now is spending hours on a Monday morning--TO WASTE MORE HOURS OF PRECIOUS LIFETIME TO NOT FIX SOMETHING THAT COMCAST KNOWS ABOUT AND HAS NO ANSWER TO????

It just never ends with these people. You spend all this money over cheaper streaming services with more content agency and as thanks you get reamed time and again by one of the worst customer service operations in the western world.

@brett5355​ i get the same error on the sports app ! this is ridiculous that comcast doesn't care about its customers to fix this its time to move on from xfinity !!!

Good afternoon @brett5355. I can confirm that the issue you are experiencing is a known issue that is being worked on. Right now, we do not have a workaround or a timeline on it being resolved. If you need anything else, please let us know. 

Good day fc2 👋 Can you tell me if you're seeing the X1 Sports app from your app screen?