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marginforerror's profile
marginforerror
1st Topic
Conversationalist
Originator

Regular Visitor

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6 Messages

Wednesday, July 12th, 2023 11:42 PM

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Cant set Young and restless to record Series

This series, The Young and the Restless was set to record. Then it stopped on its on. I tried to reset the dvr to record the series. It wont save that. It will allow me to set individual days to record. So right now Im having to set each day manually. How can I have this fixed. This is the only series Im having this issue with.

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Updated 

1 year ago

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dawals

Visitor

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2 Messages

1 year ago

Having the same problem! Ironically my Mom on Direct TV has the same problem.

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Spikedog

New Poster

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13 Messages

That's probably the Y&R licensing. What a pain

1 year ago

0

XfinityMarcus

Official Employee

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1K Messages

1 year ago

@marginforerror, thank you for reaching out to us using the Xfinity forums page. I know how important the DVR feature is to ensure my favorite programs are available when I am ready for them. Having to manually choose each episode could be frustrating over the entire series recording automatically. Let's see what is causing this issue together. Would you please send us a Private Message with your full name and complete service address to take a closer look at things?

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dawals

Visitor

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2 Messages

@XfinityMarcus​ how do I send a private message?

1 year ago

0

XfinityJohnG

Official Employee

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1.2K Messages

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_6458ad

Visitor

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1 Message

1 year ago

I am having the same issue, can no longer set Young and Restless to record as as Series. This seems to be a DVR error, perhaps caused by all the upgrades.  What's the fix? Who should I contact?

(edited)

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XfinityBenny

Official Employee

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646 Messages

Hello @user_6458ad, thanks for posting and letting us know. The steps to try are to reset the series to record again, indeed some of them were recently reset by an upgrade. Please do so with the steps here https://www.xfinity.com/support/articles/x1-record-a-series, and it will allow you to enjoy the series on your own schedule again. If it's still giving you trouble, let us know and send a direct message with the steps above. We'll be here to assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_aa45a1

1 Message

1 year ago

Same issue today.  What is the solution?

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XfinityXanadu

Official Employee

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300 Messages

Did you choose "All future episodes" when reviewing the steps here ?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Spikedog

New Poster

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13 Messages

1 year ago

Was this recording issue ever resolved??

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Spikedog

New Poster

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13 Messages

1 year ago

I'm not sure why- mine are still being recorded as Series...

So sorry- because Now even 9n Paramount you can only watch about 7days worth...very weird but may have something to do with Licensing agreements that don't have anything to do with Xfinity. 

I Set it a long time ago- maybe got lucky? But I did lose 2months worth which was upsetting. 

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