Contributor
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59 Messages
Can't set up new X1 box on an old TV???
Elderly customer in 80's. Was sent 2 new X1 boxes without our asking, as Xfinity said our old ones will stop working in April.
We are old people with TV's that are 25 years old. They only have cable in, on them.
We will never use streaming, or voice command or on demand or record anything. We just want to turn the TV on and get the channels we pay for.
I called Xfinity, they said it was "Simple" to set up X1 on an old set. Well guess what? IT ISN'T.
A screen comes on the old set that says voice command yes or no. Well there is no way to choose from my old tv remote.
CAN AN X1 BOX BE SET UP ON AN OLD SET WITH EVERYTHING WE DON'T NEED SHUT OFF???
Or do we need to buy new TV's? Also there is an X1 box on the bedroom (2nd) TV that works fine, why were we sent a new one when we will never use the things it is for?
Can anyone help? Do I need new TV's and then have a technician come out to the house?
This is maddening and expensive for people in their 80's. Xfinity you must have elderly customers, No?
Please advise, Thank You
CCXavier
Official Employee
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695 Messages
3 years ago
Hello @Danica123, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityChad2
Official Employee
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263 Messages
3 years ago
Did the X1 box come with a remote control, you need to use that to set up your device.
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