Can't select user icon from TV Netflix App

Trying to access Netflix from the App menu. I get to Netflix entrance screen but cannot move past it. I see the user names but I can't select the user. No matter what remote, number of times I click on the correct user icon, it will not connect through to Netflix.

Responses

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user_5007fe

Visitor

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1 Message

2 years ago

I'm having the same problem

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CCMichelle

Problem Solver

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788 Messages

Thanks for taking the time to reach out to us regarding your issues navigating the Netflix app. Is this the only app that you are experiencing the trouble with? Is this happening on all tv's?

I no longer work for Comcast.

2 years ago

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CCChristian

Contributor

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127 Messages

2 years ago

Hello @anders64 thank you for reaching out to Xfinity on our Forums! I am terribly sorry to hear about the trouble you are having with the Netflix App. Just to clarify, are you trying to access the Netflix App through your X1 TV Box?

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anders64

Regular Visitor

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7 Messages

2 years ago

Yes. Xfinity button/Apps/Netflix/User Icon= no response

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CCChristian

Contributor

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127 Messages

Thank you for sharing these details with me. @anders64 the next thing I would like to do is take a closer look into the back end of your account, and see what we can do to get this resolved. To get started, please send me a Direct Message with your first and last name, as well as your full and complete address. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

X1

anders64

Can't select user icon from TV Netflix App

user_5007fe

CCMichelle

CCChristian

anders64

CCChristian

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