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chele519
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16 Messages

Fri, Oct 23, 2020 5:00 AM

Can’t rewind dvr when first turning on

I am no longer able to rewind the dvr when I first turn it on in the morning. I also cannot rewind what’s on in the background after watching a recorded show like I used to be able to do. Someone gave a suggestion to turn off cec in power settings but I don’t even have that as an option.

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Rustyben

Expert

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24K Messages

7 m ago


@chele519 wrote:
I am no longer able to rewind the dvr when I first turn it on in the morning. I also cannot rewind what’s on in the background after watching a recorded show like I used to be able to do. Someone gave a suggestion to turn off cec in power settings but I don’t even have that as an option.

turn off powersave?

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chele519

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16 Messages

7 m ago

Power save is off. I found another post where someone else has the same issue. Apparently it’s due to an update
R_Aster

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46 Messages

7 m ago

"Me too"

 

XG1V4. Recent change. 

Rustyben

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24K Messages

7 m ago


@chele519 wrote:
Power save is off. I found another post where someone else has the same issue. Apparently it’s due to an update

check your set top box CEC setting to be sure it is off.

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New Poster

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4 Messages

CEC Setting is not the answer. I tried that, did not work. 

chele519

Frequent Visitor

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16 Messages

7 m ago

I saw that mentioned somewhere else, I don’t have that option, at least not under the setting the other post mentioned
Rustyben

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24K Messages

7 m ago


@chele519 wrote:
I saw that mentioned somewhere else, I don’t have that option, at least not under the setting the other post mentioned

xfinity button >> gear (settings) >> Device Settings >> Power Preferences >> HDMI Device Control - CEC (change to off)

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chele519

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16 Messages

7 m ago

This is all I have for options and it’s not when I turn off during the day, it’s only overnight.
Rustyben

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24K Messages

7 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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Official Employee

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2.9K Messages

7 m ago

Greetings, @chele519! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into not being able to rewind and that you might be missing some options in your power preferences. I would like to have a look into this for you and see what could be going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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