Sat, Nov 21, 2020 3:00 PM
All of a sudden I can't record movies on TCM. What's going on?
1 m ago
7 m ago
Hi there, @HGuinn,
I want to look into your account and DVR recording. Can you please private message me your full name and service address? Thank you for posting to our forums. To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
3 m ago
Hello, @D-amsbaugh. I have not heard of a known issue affecting DVR recordings on TCM. Were there any other recordings set up at the same time? If there were, how many were set to record?
same problem here!!!
@user_9a0b38, is this happening when trying to record all content on TCM or just movies? When I test this issue, I can record movies on TCM, so this issue does not seem related to restrictions. I don't watch this network often, but I don't want you to miss out on your favorites! When you have a chance try resetting all your equipment and devices. If the issue still exists send us a private message with your name and service address so we can help. Click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support."
I too am unable to record. Items scheduled to record in the guide show a 'red slash'. Is this specific to TCM?
I just picked up a new 24 month Xfinity contract with a new XG1v4 DVR and found the same problem with trying to record from TCM (circle with red slash never seen before with old DVR). Likewise with recording some other channels such as HBO, but not all channels. I suspect it's the new system I now have.