I want to look into your account and DVR recording. Can you please private message me your full name and service address? Thank you for posting to our forums. To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Hello, @D-amsbaugh. I have not heard of a known issue affecting DVR recordings on TCM. Were there any other recordings set up at the same time? If there were, how many were set to record?
@user_9a0b38, is this happening when trying to record all content on TCM or just movies? When I test this issue, I can record movies on TCM, so this issue does not seem related to restrictions. I don't watch this network often, but I don't want you to miss out on your favorites! When you have a chance try resetting all your equipment and devices. If the issue still exists send us a private message with your name and service address so we can help. Click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support."
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I just picked up a new 24 month Xfinity contract with a new XG1v4 DVR and found the same problem with trying to record from TCM (circle with red slash never seen before with old DVR). Likewise with recording some other channels such as HBO, but not all channels. I suspect it's the new system I now have.
Hello @user_40eb27 and thank you for joining our Xfinity Support Forums. This was a known issue for series recordings some time back, and was marked as resolved. That said, broadcasters can dictate that certain content is not eligible for recording (namely PPV events, music choice channels, etc.)
If you are setting a series recording, we recommend cancelling the series recording and resetting it. If you are still experiencing issues, please create a new thread detailing the issues present, any error codes/messages you receive, and steps taken to resolve. If you need assistance with troubleshooting, we have a support page available for TV services here: TV Services Help and Support
Thread over 9-months old now being closed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCMartin
Gold Problem Solver
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2.9K Messages
4 years ago
Hi there, @HGuinn,
I want to look into your account and DVR recording. Can you please private message me your full name and service address? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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XfinityRay
Official Employee
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2.3K Messages
4 years ago
Hello, @D-amsbaugh. I have not heard of a known issue affecting DVR recordings on TCM. Were there any other recordings set up at the same time? If there were, how many were set to record?
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D-amsbaugh
New Poster
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1 Message
4 years ago
I too am unable to record. Items scheduled to record in the guide show a 'red slash'. Is this specific to TCM?
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agick
New Poster
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6 Messages
4 years ago
I just picked up a new 24 month Xfinity contract with a new XG1v4 DVR and found the same problem with trying to record from TCM (circle with red slash never seen before with old DVR). Likewise with recording some other channels such as HBO, but not all channels. I suspect it's the new system I now have.
Please resolve.
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user_40eb27
Visitor
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1 Message
3 years ago
I seem to get the same thing. I can’t record from tcm and the red circle with the slash saying not recorded.
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