Kajohn345's profile

New Poster

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7 Messages

Thu, Jun 30, 2022 1:35 AM

Can’t record Hallmark channel again

I see that I posted about this a couple years ago. I once again can not record the hallmark channels. It says you must subscribe to this channel to record. And yet, I can watch the channel which I believe means I “subscribe”?

before, it was that I could record hallmark and hallmark. Harried and movies but not hallmark drama. This time, it’s the opposite. The only one I can record is hallmark drama.

Visitor

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5 Messages

3 m ago

I did a System Refresh (settings/help/system refresh) and it fixed the problem. I can now record the Hallmark channels. Try it…. hopefully it will fix your issue too! 

(edited)

New Poster

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7 Messages

@Sabine45​ thank you!! This worked!

Official Employee

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610 Messages

Hello @Kajohn345! Did @Sabine45 's suggestion resolve this issue for you?

 

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Visitor

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1 Message

3 m ago

I’m having the same issue. I tried the system refresh and it didn’t do anything! 

Visitor

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5 Messages

@user_c186dc​ If you’ve already completed the system refresh…. I’ve had success unplugging the tv for a minute then plug it back in…. Followed by unplugging the modem for a minute then plug it back in. The reboot should resolve the issues… here’s hoping!

XfinityChe

Official Employee

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6.5K Messages

Thanks for letting us know that didn't help @user_c186dc. Have you tried the steps provided by @Sabine45, "unplugging the tv for a minute then plug it back in…. Followed by unplugging the modem for a minute then plug it back in."? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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