Can't Play HBO Max on TV.

What do I need to do to play HBO Max on my TV?

It plays on my laptop but won't respond on the TV.

Responses

MusicalGym

Contributor

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37 Messages

2 years ago

Any takers? No response when reporting issue through direct messaging to xfinity support either.

4

0

Hi there, @MusicalGym, thank you for taking the time to post on our Xfinity Forums and share your experience with us. I am sad to hear you are experiencing issues with streaming on your TV. I did receive your DM and will be responding to you there shortly in order to continue assisting. Thank you for your patience.

I no longer work for Comcast.

I am an Official Xfinity Employee.
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2 years ago

0

MusicalGym

Contributor

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37 Messages

I just wrote a detailed reply and clicked Post.

It did not post.

2 years ago

0

MusicalGym

Contributor

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37 Messages

Long story short:

Hours on the phone with regular and advanced support.

Swapped out old cable/tv box for new one.

TV is now inoperable.

Tech will visit tomorrow.

2 years ago

0

XfinityRyanE

Official Employee

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1.1K Messages

Thanks for the additional information @MusicalGym, I'm sorry to hear that you were still issues with the TV box after the swap. Was the tech that cam out able to get everything back to normal?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

X1

MusicalGym

Can't Play HBO Max on TV.

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