Visitor
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1 Message
Can’t pause or rewind- set top box does not support
This is so frustrating! We have to reset the cable box every day. Will a new box even fix this?
why the need to reset every day?
Visitor
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1 Message
This is so frustrating! We have to reset the cable box every day. Will a new box even fix this?
why the need to reset every day?
CCAaron1
Problem Solver
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954 Messages
2 years ago
Hello @user_a535bd. I am sad to hear your cable box does not pause or rewind. It has been a couple of days. Are you still having issues, or were you able to get this resolved?
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Moonltnite
New Poster
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5 Messages
2 years ago
I've had a similar issue. We have a new TV attached to the box (Samsung). I can't pause I get "Pause isn't available. This set-top box doesn't support it. Without Pause - I can't fast forward. I also can no longer rewind (I get the same error). This used to work just fine. The remote is now paired - and I went through a Restart (no help), then unplugged the Xfinity box and reconnected it (no help). I then did a full System Refresh. That didn't help, either. So I don't want to call Xfinity and have them read from a script and ask me to do what I've already done. I've seen other messages recently on this forum and elsewhere - that this has been a common problem. However - I haven't seen any solution that has worked for everyone (and in most cases, it hasn't worked for many).
If anyone that reads this has figured out how to fix the rewind/pause/fast-forward problem - please post here!
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