Visitor
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1 Message
Can't change channel when internet is down.
Recently discovered that I wasn't able to tune to a different channel when our internet is down, but cable service is still up. Does anyone know a workaround for this? X-1 box and X-1 modem.
user_RobertB
Contributor
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350 Messages
4 years ago
@user_c00b14
Hi there! I'd be glad to ensure that this gets looked into further and work on your issues. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of your screen and send a message to the shared handle "Xfinity Support"
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Sh00ter
Contributor
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22 Messages
4 years ago
I’ve had the same problem. I thought that was the purpose of having a splitter?
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ki1o
Contributor
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112 Messages
4 years ago
@user_c00b14 @Sh00ter When the internet is down, X1 TV is useless. X1 software runs on the internet. If you are watching live tv when your internet goes down, you will not be able to change the channel until the internet comes back up. If you are watching a recording stored on a DVR and the internet goes down, the recording will still play, but you can't fast forward, rewind, stop, etc.. When you get to the end of the recording, the DVR freezes until the internet comes back up.
(edited)
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