New Poster
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5 Messages
Cant Access recordings
I cannot access my all of my recorded shows on my bedroom tv. They show up on the main dvr and i can play them there, but some of the older movies no longer show up on the box in the bedroom. I have tried Syncing , restarting, system refresh. I was able to play all recordings until last week
JulianR1
Contributor
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99 Messages
5 years ago
Based on what you have said, make sure you dont accidentally have a filter set to only show recorded programs on your bedroom box. You can do this like so : Xfinity > Arrow key (left or right depending on the location of the cursor) > Saved > Scroll all the way up to the very top where it says sort by, recorded on etc. You'll want to select recorded on, and be certain All Devices is selected. If you need more help, just say so and i'll do my best to help. Hope this helps you.
Stay Safe,
JulianR1
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golfball2
New Poster
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5 Messages
5 years ago
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JulianR1
Contributor
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99 Messages
5 years ago
How unusal, I can't say i've heard of this sort of issue before. Could be a frimware bug.
What troubleshooting steps have you taken other the steps you mentioned?
Have you contacted customer support, if so what did they say?
Can you tell me what model of box you have?
Also, can you go to settings>About> About Xfinity TV, and let me know what it says? Apologies if thats not the correct location. It could also be under Settings>General>About. You can also say "About" into your voice remote if you have one.
Ill await your response.
Stay Safe,
JulianR1
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golfball2
New Poster
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5 Messages
5 years ago
I don't think that is the issue since the recordings are still available on the DVR. They recently switched the bedroom box to a wireless. When it was first installed we were able to access the older recordings, but not now. The box is an Xi6-6
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golfball2
New Poster
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5 Messages
5 years ago
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XfinityJoeTru
Official Employee
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7K Messages
5 years ago
Hello golfball2. We are glad to learn your issue has resolved itself. Please let us know if you see this reoccur. We would be happy to help troubleshoot if this presents itself again.
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Sweets713
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1 Message
4 years ago
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golfball2
New Poster
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5 Messages
4 years ago
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tcsmithgeol
New Poster
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1 Message
4 years ago
As of about 4 days ago, I am experiencing the same problem. We can see a list of more than 20 recordings on our bedroom TV but only four on our living room set. Filters are set to all on both.
I have rebooted the entire system several times, but the problem persists.
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CCMichelle
Problem Solver
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788 Messages
4 years ago
@Sweets713 thanks so much for taking the time to reach out to us regarding your DVR issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I truly don't know how I ever lived without a DVR and losing any of my recordings would be super frustrating for me. I would love to get to the bottom of the missing recordings. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.
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Rustyben
Expert
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24.6K Messages
4 years ago
when the wifi connected set top box can not communicate with the in-home DVR it connects to and shows content only on the cloud DVR (from a Comcast server). The first step would be to reboot the internet gateway/modem, then the X1 DVR, then the wireless TV set top box to restart the MoCA over ethernet network.
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