golfball2's profile

New Poster

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5 Messages

Tue, Sep 22, 2020 12:00 PM

Cant Access recordings

I cannot access my all of my recorded shows on my bedroom tv. They show up on the main dvr and i can play them there, but some of the older movies no longer show up on the box in the bedroom. I have tried Syncing , restarting, system refresh. I was able to play all recordings until last week

Responses

JulianR1

Regular Contributor

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99 Messages

8 m ago

Based on what you have said, make sure you dont accidentally have a filter set to only show recorded programs on your bedroom box. You can do this like so : Xfinity > Arrow key (left or right depending on the location of the cursor) > Saved > Scroll all the way up to the very top where it says sort by, recorded on etc. You'll want to select recorded on, and be certain All Devices is selected. If you need more help, just say so and i'll do my best to help. Hope this helps you.

 

Stay Safe,
JulianR1

 

 

New Poster

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5 Messages

8 m ago

Thank you Julian, yes I have tried that.
JulianR1

Regular Contributor

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99 Messages

8 m ago

How unusal, I can't say i've heard of this sort of issue before. Could be a frimware bug.
What troubleshooting steps have you taken other the steps you mentioned?
Have you contacted customer support, if so what did they say?
Can you tell me what model of box you have?
Also, can you go to settings>About> About Xfinity TV, and let me know what it says? Apologies if thats not the correct location.  It could also be under Settings>General>About. You can also say "About" into your voice remote if you have one.

Ill await your response.

Stay Safe,
JulianR1

New Poster

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5 Messages

8 m ago

I don't think that is the issue since the recordings are still available on the DVR.  They recently switched the bedroom box to a wireless. When it was first installed we were able to access the older recordings, but not now. The box is an Xi6-6

New Poster

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5 Messages

7 m ago

Access to all recordings suddenly reappeared last night. Still don't know what the issue was.

Regular Visitor

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4 Messages

This is becoming a Sunday issue 4 me. Happened last week Happened 1am this morning. Last week it straightened out 7pm Monday evening. 

Official Employee

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173 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums, the thread you are replying to is an older thread and we always ask that you open a new thread of your own to ensure that your concern doesn't get lost. It's important to us to be able to resolve all concerns. I'm happy to look into your concern with your DVR if you can please

send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page along with details regarding what is happening.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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6.7K Messages

7 m ago

Hello golfball2. We are glad to learn your issue has resolved itself. Please let us know if you see this reoccur. We would be happy to help troubleshoot if this presents itself again. 

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New Poster

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1 Message

5 m ago

Was this issue ever resolved? I am having the same issue. We have an X1 dvr with a year+ worth of recordings, that have been visible in all rooms until last night. Now we only see a handful of programs on our master bedroom wireless box. Tried changing the "recorded on" setting with no change. Did a full system refresh, no change. The full list of recordings is still visible on our other 2 coax connected tv boxes. Interested in if a fix was ever identified?

New Poster

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5 Messages

5 m ago

One day they all reappeared. I restarted everything numerous times. Completely shut down everything, and nothing worked. Now they are all back on all Boxes. Still no explanation.

New Poster

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1 Message

5 m ago

As of about 4 days ago, I am experiencing the same problem. We can see a list of more than 20 recordings on our bedroom TV but only four on our living room set. Filters are set to all on both.

 

I have rebooted the entire system several times, but the problem persists.

Official Employee

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345 Messages

5 m ago

@Sweets713 thanks so much for taking the time to reach out to us regarding your DVR  issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I truly don't know how I ever lived without a DVR and losing any of my recordings would be super frustrating for me. I would love to get to the bottom of the missing recordings. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Rustyben

Expert

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24K Messages

5 m ago

when the wifi connected set top box can not communicate with the in-home DVR it connects to and shows content only on the cloud DVR (from a Comcast server). The first step would be to reboot the internet gateway/modem, then the X1 DVR, then the wireless TV set top box to restart the MoCA over ethernet network.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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