Greetings, @user_ft26ba! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the cable box in your bedroom, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening with this box? Are you able to see all other content except for DVR recordings, or is anything else missing? Did you previously have access on this box, but then it stopped working, or have your DVR recordings been missing all along?
That is a little unusual. It sounds like the functionality exists, but the content may not be properly provisioning to that device. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_ft26ba I would suggest clearing your chache and cookies from your browser settings and see if that can help. Or I would try a different browser. Please let us know if that helps with the message icon appearing.
XfinityJamesC
Official Employee
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1.7K Messages
11 months ago
Greetings, @user_ft26ba! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the cable box in your bedroom, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening with this box? Are you able to see all other content except for DVR recordings, or is anything else missing? Did you previously have access on this box, but then it stopped working, or have your DVR recordings been missing all along?
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user_ft26ba
3 Messages
11 months ago
I do not see a bell icon. I logged in and can’t find where I would sent a direct message. It’s almost impossible to find a way to contact you guys
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