Visitor
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4 Messages
CANNOT WATCH ANYTHING ON HBO MAX
We are paying for HBO MAX, and cannot get through ANY programming without the TV going black, an bd then either kicking us out to the last channel we were watching by prior to HBO MAX, or we get 3 dots blinking in succession, and it continues forever.
Do we have a weak signal, a weak internet signal (e we also get constant messages on the TV that the box can’t connect to the internet.
We have had every tech that services our area here to fix it. No go. We’ve changed boxes more times than I can count, to no avail
Accepted Solution
BlueJeans07
Contributor
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132 Messages
4 years ago
Hi... I had the same black screen appear with HBO/MAX and found this fix in the forum. It might work for you also. It said it was because I changed my HBO/MAX account password.... And this fix (cleaning out your Xfinity app/data files ) worked.. it may also fix other problems to clean it out once in awhile.
You will need to clear all of your app data. Use your Xfinity Remote and TV.
1) Press the xfinity button on your Xfinity remote
2) Go to settings (the gear icon)
3) Click Privacy in the list
4) Click Clear cookies and local storage data --- and try log in your HBO/Max again.
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