Visitor
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1 Message
Cannot Activate Peacock Premium
I have tried multiple times to activate my free Peacock Premium Service. It shows up on the Streaming Service activation page but I get an error message saying please try later. This has been going on for months.
XfinityAlyssaA
Official Employee
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2.7K Messages
3 months ago
Good evening @abbyf, and thank you for reaching out on our Community Forums with your Peacock activation issues. I see that you stated it shows up on your Streaming Service activation page but you are receiving an error. Have you tried activating your subscription online here https://customer.xfinity.com/activate-peacock? If so, do you experience the same error?
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user_zua8qe1
Visitor
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7 Messages
5 hours ago
I have been having the same issue. I keep getting emails to activate Peacock Premium, but when I try, I get the following error:
"We were unable to link Peacock to your Xfinity account. You may already have a Peacock subscription and first need to cancel, then allow your account to lapse before trying again. Learn More. If you have questions or need assistance regarding the subscription you have with Xfinity, please contact Xfinity customer care."
I am able to stream Peacock Premium and can log into it at peacocktv.com where it show Peacock premium as my account along with profiles. I do not get billed by Peacock and have no payment method listed on their side. It gives me an option to "manage on Xfinity" with a link that directs me to subscriptions. But at Xfinity it says must activate. Feels like a catch-22 situation. I'm afraid to "cancel" the Peacock account as suggested because I have multiple profiles and watchlists set up and am afraid of loosing them. Isn't there an easier way that you can ask Peacock to transfer over to you since you have the same parent company?
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