flash333's profile

Contributor

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81 Messages

Sunday, June 4th, 2023 8:32 PM

Closed

Canceling upcoming recording

Recently i have canceled a number of scheduled recordings and when I checked XFINITY > SAVED > SCHEDULED the next day, the recording no longer show as canceled in the list. This just started to happen in the past week. I would like to have this fixed.

Contributor

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87 Messages

1 year ago

Would like to add, that while the recording says it's recording in an HD channel, when it actually records it doesn't. In this case it is specifically one show on a channel that I record frequently. 

Problem Solver

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322 Messages

@hevy When you are tuning to the channel on live TV, is that coming up in HD or standard definition?

I no longer work for Comcast.

Contributor

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87 Messages

I'm recording, so I'm not watching live, and it's not on the channel that is recording. I scheduled it to record on 805, this is a series recording, it has always recorded on 805, it still says it is recording on 805, but it is recording on 5.

Problem Solver

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909 Messages

I appreciate the additional links. We would need to get a ticket opened to ensure your account is linked to the issues being reported.  

Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

I no longer work for Comcast.

Visitor

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13 Messages

1 year ago

Just want to let everybody know that I’m working with support on this, and despite all of the users having the same issues on this thread, they continue to want to point toward scheduling options and user settings. I don’t know about everybody else, but I haven’t changed anything with the way I record TV series on my DVR. The only thing that changed is that the DVR doesn’t work the same as it used to before three weeks ago. It’s pretty clear that this issue needs to be moved to the next tier of support. Currently, we are still at the “blame the user” level.

Contributor

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81 Messages

1 year ago

I have been told through Direct Message that they have opened a ticket with the "Advanced Repair Team". Hopefully that means Comcast will actually look at the problem and try to solve it.

Visitor

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13 Messages

I’ve pretty much given up at this point. They keep asking me to try doing things from different input points. Try deleting them from your phone app. Try deleting them from your PC. Try deleting them from another box in the house. Why would I have to delete them from another box in the house that I personally never use? I flat out refused to try that. Literally just guessing at things.

Visitor

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13 Messages

1 year ago

So far I’ve gotten nowhere with support. Nothing that implies they understand the problem can ONLY be something they did on their end.

Visitor

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6 Messages

@bricurran​ Well, don't hold your breath.  In 2016 I notified them of a problem with recordings not properly downloading.  By 2019, it was fixed.  After hours of calls, escalations, and closed tickets later (they closed the tickets because it was easier than addressing the problem), that required me to start the process all over again.

Visitor

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3 Messages

1 year ago

I had this issue as well. I deleted the series recordings that had this problem & then restarted the series recording & haven’t had this problem on those shows since. 

I do still have the problem with duplicate recordings on series I haven’t deleted & reset.

WARNING: if you delete a series recording & set it again it will re-record all episodes. For some reason it doesn’t recognize the episodes recorded before the series recording is last set.

Contributor

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87 Messages

@Nonameski​ I had the opposite problem,  I deleted the series recordings and waited a few days, then started it up again, still cannot delete the "repeats". Now it's recording shows I haven't recorded in many years, and shows I have never recorded ever. Shows I have recorded on HD are scheduled to record on standard as well, if I delete the one on standard it deletes both, if I add the HD back it will schedule both, then there is a recording conflict and it will record the standard and not the HD. Ugh, sorry for the additional rant, it started with not being able to delete the repeats then all this other stuff is happening, and it's been well over a month, and I've been complaining for about a month.

Official Employee

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1.4K Messages

Hello, thank you for taking the time to reach out on social media.  I understand your concern with the recordings, and I'd like the opportunity to check into that for you.
 
To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Gold Problem Solver

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7.9K Messages

1 year ago

There is a 1 month limit on remembering individual episodes if they are properly tagged. 

Contributor

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87 Messages

1 year ago

So there is still no solution for this?

Official Employee

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252 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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81 Messages

1 year ago

Comcast says they still have an open ticket. I don't see any real progress, just a lot of dialog.

Official Employee

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1.4K Messages

I know it must seem that way, but I assure you that we are working on it. I will be checking back with you on Wednesday. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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87 Messages

1 year ago

Issue seems to have been fixed for me, anyone else?

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