Canceling upcoming recording

@hevy When you are tuning to the channel on live TV, is that coming up in HD or standard definition?

I'm recording, so I'm not watching live, and it's not on the channel that is recording. I scheduled it to record on 805, this is a series recording, it has always recorded on 805, it still says it is recording on 805, but it is recording on 5.

I appreciate the additional links. We would need to get a ticket opened to ensure your account is linked to the issues being reported.  

Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

I’ve pretty much given up at this point. They keep asking me to try doing things from different input points. Try deleting them from your phone app. Try deleting them from your PC. Try deleting them from another box in the house. Why would I have to delete them from another box in the house that I personally never use? I flat out refused to try that. Literally just guessing at things.

@bricurran​ Well, don't hold your breath.  In 2016 I notified them of a problem with recordings not properly downloading.  By 2019, it was fixed.  After hours of calls, escalations, and closed tickets later (they closed the tickets because it was easier than addressing the problem), that required me to start the process all over again.

@Nonameski​ I had the opposite problem,  I deleted the series recordings and waited a few days, then started it up again, still cannot delete the "repeats". Now it's recording shows I haven't recorded in many years, and shows I have never recorded ever. Shows I have recorded on HD are scheduled to record on standard as well, if I delete the one on standard it deletes both, if I add the HD back it will schedule both, then there is a recording conflict and it will record the standard and not the HD. Ugh, sorry for the additional rant, it started with not being able to delete the repeats then all this other stuff is happening, and it's been well over a month, and I've been complaining for about a month.

Hello, thank you for taking the time to reach out on social media.  I understand your concern with the recordings, and I'd like the opportunity to check into that for you.
 
To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I know it must seem that way, but I assure you that we are working on it. I will be checking back with you on Wednesday.