siamesekitten's profile

New Poster

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3 Messages

Mon, Sep 13, 2021 2:18 AM

Can you use streaming apps on x1 box without xfinity internet — I have fiber from att.

I just got fiber internet service and wanted to cancel my comcast internet but keep tv. Comcast tells me that if I do that I will lose access to the streaming apps on the x1 box and that I have to have THEIR Internet to use these apps. Is that true?? Any way around it?

Responses

Official Employee

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106 Messages

6 d ago

Hello @siamesekitten, thanks for reaching out for help on our forums! Here is a helpful article to refer to: https://comca.st/3ChPkDz

To use these apps, you’ll need:

  • A compatible X1 TV Box (RNG150s, Pace XG1v1s and some other X1 TV Boxes may not be supported) as part of your Xfinity TV service, or a streaming TV Box with Xfinity Flex service.
  • Xfinity Internet service (any level).
andyross

Gold Problem Solver

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7K Messages

6 d ago

As noted, the X1 box requires Comcast Internet service as it goes through Comcast servers. You are better off using a SmartTV for apps or something like a Roku, Chromecast, or Firestick. Hell, with fiber Internet, why not just dump Comcast entirely and go with an Internet based TV service?

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