Hi there, and welcome to the Xfinity Forums Community! user_3r34bo We’re really glad you’re here, and we understand how important it is to be able to record and enjoy your favorite shows without any hiccups. Thank you for giving us the opportunity to work through this issue with you, we’re here to help every step of the way. To get started, I’d like to ask a couple of quick questions so we can better understand what’s going on. Could you let me know how you’re setting up your recordings? Also, are you seeing any error messages or codes along the way? Looking forward to getting this sorted out with you!
Thanks for contacting me. I recorded shows all the time before. I would go to the show, hit the INFO button on my remote and the ENTER THE RECORD BUTTON.
user_3r34bo Thank you for confirming that for me. I'm happy to check into this further on our end to see why you aren't able to record your favorite programming! Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
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XfinityThomasA
Official Employee
•
2.7K Messages
29 days ago
Hi there, and welcome to the Xfinity Forums Community! user_3r34bo We’re really glad you’re here, and we understand how important it is to be able to record and enjoy your favorite shows without any hiccups. Thank you for giving us the opportunity to work through this issue with you, we’re here to help every step of the way. To get started, I’d like to ask a couple of quick questions so we can better understand what’s going on. Could you let me know how you’re setting up your recordings? Also, are you seeing any error messages or codes along the way? Looking forward to getting this sorted out with you!
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