Visitor
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26 Messages
Can I add cable cards?
I am looking to possibly change my current cable TV package. I have 2 TiVos with xfinity cable cards in them and grandfathered into an older plan. All works good
I want to obtain an X1 cloud recording capable box. I have been told I can't "add" it to my current account. There are apparently some cheaper internet/TV plans I can get on that include the X1 box, but from my understanding , I would have to drop the cable cards in my TiVOs.
Is it possible to switch plans, obtain the X1 box as desired and then ADD the Tivos (w/ cable cards) back to my account?
XfinityEricB
Official Employee
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1.7K Messages
2 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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