Frequent Visitor
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17 Messages
can i activate purchased x1 equipment
I really don't rent things if I can buy them. Can I buy the set top box and remote online from 3rd party like ebay, and activate on xfinity? If so what models? Is there an equipment model list for them like for modems and wifi units?
Accepted Solution
BruceW
Gold Problem Solver
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26.5K Messages
2 years ago
That article references https://cablecardactivation.xsp.comcast.net/, a site which is not accessible to customers. The IP address of "cablecardactivation.xsp.comcast.net is 10.54.y.z, a private IP address which may be accessible to Comcast employees connected to the company's private Intranet, but not to the public Internet. The customer would need to go elsewhere to activate a CableCard.
https://cablecardactivation.xsp.comcast.net appears to be working again as of 3-10-2024.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityVianney
Official Employee
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2.3K Messages
2 years ago
Hi, @jmarkc . Thank you for reaching out and creating a new post. I see you also sent a direct message. We understand you are eager for assistance. However, we do request that you do not send unsolicited messages to our team unless requested. This helps us streamline the incoming messages and ensure we track all issues accurately.
With that said, I wanted to confirm that we do not sell or allow third parties to sell X1 equipment. We always request that customer return their equipment after they leave, and we currently don't sell them. You can find a list of third party devices you can buy if you prefer not to rent https://www.xfinity.com/support/articles/xfinity-stream-app-faqs. I see you had more questions, so I'll follow up privately since we have you available. Thanks again.
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