Can DVR recordings of the Same Series be listed OUTSIDE of its "Common FOLDER"??

I'm horribly disappointed that my recordings don't stay longer than 1 year– even after selecting and adding them to the "Save Longer" playlist.

Worst of all, however, is the fact that I can't list shows of the SAME SERIES in Chronological Order– Individually... OUTSIDE of their FOLDERS.

In other words, just give me a straight-up list of what is coming up on that 1-year expiration date– regardless of whether it is tucked inside a Series folder or not. The fact that it's in a series folder essentially prevents me from knowing shows of these series' are expiring.

Does anyone know if this is possible??

Thanks.

Responses

XfinityLinda

Official Employee

•

1.4K Messages

1 year ago

Thank you for connecting with us here about your DVR recordings, @user_0re4ag. We apologize the recordings are not able to stay longer than 1 year. We appreciate your feedback about adding flags before recordings are removed, and we'll make sure to pass your comments along for review.

Remember that we offer a wide variety of On Demand programming. We feature an extensive collection of shows and movies that are available to watch at any time, so there's no need to use your DVR to watch them. The shows or movies you've recorded may be available On Demand.

4

0

U

user_0re4ag

3 Messages

Linda, I appreciate your answer, but you didn't really answer my main question.

I want to know if you can take the shows within a series OUT of the default FOLDERS that the DVR puts them into. When they are in Folders, users are unaware that individual episodes that may soon be hitting the 1-year mark– and thus disappearing. If you gave Users the ability to sort everything as INDIVIDUAL PROGRAMS (meaning NOT stuffed together in a Series Folder), they would be able to accurately see what is next to be deleted (or soon to be deleted).

Shorter explanation: Give us the option of NOT having a series all in a Folder.

Thanks.

1 year ago

0

CCJodie

Problem Solver

•

1.3K Messages

@user_0re4ag Got it. I appreciate your feedback on the functionality of the DVR service. In the meantime, thank you for your patience with the current setup.

I no longer work for Comcast.

1 year ago

0

U

user_0re4ag

3 Messages

PLEASE READ THIS... I asked a question– I did not simply "provide feedback" (as your automated reply indicates).

Let's try this again: Can users have the shows within a series taken OUT of the default FOLDERS that the DVR puts them into– and instead list all of the recordings as individual recordings (not in folders) in chronological order??

Thanks.

1 year ago

0

XfinityKrista

Official Employee

•

1.5K Messages

Hello @user_0re4ag, thank you for taking the time to reach out on social media. This link has information on how to prioritize your recordings on your DVR https://www.xfinity.com/support/articles/x1-manage-the-priority-of-a-program.

This link has information on how to sort your recordings https://www.xfinity.com/support/articles/x1-sort-recordings-and-purchases.

Please feel free to reach out if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

X1

user_0re4ag

Can DVR recordings of the Same Series be listed OUTSIDE of its "Common FOLDER"??

Was this helpful?

XfinityLinda

user_0re4ag

CCJodie

user_0re4ag

XfinityKrista

New to the Community?