Regular Visitor
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3 Messages
caller on TV not working
We are moving on Aug 19th. I visited the Xfinity store to confirm the move. Since then I no longer receive caller ID on TV. I have restarted the modem, refreshed the box, checked the voice settings and searched the forums and saw that there is a possibility when they issued the move order they left a field blank in the billing system. Can you help please? Thank you.
XfinityMarshante
Official Employee
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434 Messages
23 days ago
Hello @KMSPLA1952, thank you for taking the time to leave a post. Sorry to hear that you are having issues with the caller ID on the TV. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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