Caller ID No Longer Showing Up on TV

Hey there, OldeFatGuy, thanks for reaching out through Xfinity Forums regarding your caller ID. This feature should still be working on your TV. We would be happy to take a look at the features on your account to help with troubleshooting. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

So, two days and no response.  What a shocker.  Can't get customer service on the phone (NOTE TO COMAST: NOT EVERYBODY HAS A CELL PHONE.  I CAN'T RECEIVE TEXTS) and can't get answers here either. 

Maybe I should call Verizon and see if they can answer my questions?

*sigh* 24 hours ago.  I checked my email all day yesterday to see if I had a response.  Nothing. 

I give up.  I don't know how to get what I want here.  I call on the phone and have to get through 10 minutes of them wanting to send me a text.  I DON'T OWN A CELL PHONE.  NEVER HAVE. NEVER WILL.  And I come here and don't know how to check for responses.  Seems sometimes I get an email notifying me, and sometimes I don't.

I'm going to switch my internet and phone to Verizon, ASAP.  They will come and run the modem/router to the room I want (I already checked).  I can't switch TV yet, one family member (the boss) won't give up the free Peacock and Netflix.  And don't even get me started on the "free Peacock" because I went through the supposed steps to set that up and to this day I still can't get it on my computer.  It comes up on the TV, but I don't even own a TV anymore myself.  All I have is a computer.  No TV, no cell phone.  And don't want either.  But I do watch TV on my computer, so this begs my final question (not that I'll get an answer).

Once I switch my internet and phone to Verizon, will I still be able to watch ALL of the Xfinity channels on my computer in my home (including premium and At Home only channels) through Xfinity Stream even though I wouldn't be signing in with Comcast Internet?  Because if the answer is no, then I'm just going to go against the boss and switch all three to Verizon. 

I am so fed up with Xfinity and trying to get satisfaction in terms of help and customer service when I need.  Over $300 a month and can't get a human on the phone or satisfactory customer service.  So, will anyone answer this question for me? 

Oh, and not for nothing, but I did used to be able to get texts on my land line.  It was YOU, XFINITY, that took that feature away.  And now every time I call they try and send a text.  The irony. 

Oh, and did I mention that I'm PAYING $300 dollars a month for the privilege of all of this frustration?????  DO YOU SEE THE PROBLEM?????

I am having multiple issues.  Caller ID no longer shows up on my TV when the phone rings, my wi-fi goes in and out, I have never been able to get Peacock for free as promised for Diamond customers, among others.  For reference, see https://forums.xfinity.com/conversations/x1/caller-id-no-longer-showing-up-on-tv/665a2ab11e56d61567f7b7e4.

So, here it is.  Comcast will either fix ALL of these issues, or I'm leaving by Jun 12, 2024.  At least internet and phone.  Still unsure on TV as I may have no choice but to keep that, although trust me when I say I'm going to do everything in my power to move all three and be done with Comcast.  I am so infuriated with your "customer UNservice".  I am in my 60's and have dealt with corporations, non-profits, government agencies, and never, EVER, have I see anywhere close to as poor a customer service as I see here.

So, if you want to keep this account in it's full, this will be fixed in the next week.  (I doubt that's possible but want to give you a choice as I've literally been a customer almost 20 years.  I used to like your internet service a lot).  I want my Gateway to be run from the pole at the street to a new room in this house like a new installation as I am bedbound now and can no longer walk to get downstairs.  Also, the basement has since 2019 flooded several times and is now a health hazard (mold), so this will have to be done without EVER even entering the basement.  Verizon has assured me they can do it, so if they can, then you can too... if you desire.  I want someone to coordinate with Peacock to get what I am supposed to get... free middle tier Peacock, not only on my TV (which we do get now) but on my computer (which I don't despite following the instructions VERBATIM about a gazillion times).  And I want caller ID to show up on the TV like it used to... unless that feature isn't offered anymore.  I'm not asking for something that other customers don't get, just what I'm due.

Verizon has a special until Jun 12 offering a free Nintendo Switch for new internet customers.  I will order it before that date if ALL of these issues aren't corrected.  No installation fees.  Non-negotiable.  I don't expect Comcast to accept this, but it's on the table if you wish to continue to receive my $300 a friggin month any longer.

I got an email saying I needed to mark a reply as the solution.  I can't see how to do that.  The only posts on here showing the option to Mark as Accepted Answer are my own.  It simply can't be that I ask a question... then mark my own post as the answer can it?  What am I doing wrong?