Visitor
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1 Message
Called customer service multiple times
My x1 box won’t turn on, I’ve called and tried to handle this through chat and no one seems to grasp that sending a signal to the box is going to make it work. It won’t turn on. I have plugged and replugged it switched sockets etc still no power going to the box. I need a replacement and have no idea how to get one.
BruceW
Gold Problem Solver
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27.7K Messages
3 hours ago
If the device is dead when plugged in to a known working outlet and needs to be replaced, the quickest way to do that is to swap it out. See https://www.xfinity.com/support/service-center-locations for the locations of Service Centers and Xfinity Stores to do that.
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