1 Message
cable without internet
I just switched from DISH to Xfinity but I only wanted cable so I didn't get Xfinity mobile, I have Verizon. Now I have the message "I can't reach the internet right now. Check your modem or router connection, and try again" on my TV screen and it's blocking the bottom quarter of the screen. How do I deleted this message so I can see the full screen?
Thank you.
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XfinityEmilyB
Official Employee
•
1.7K Messages
8 months ago
@user_hk6fka Welcome to our community forum! This is the perfect place to get help with any questions or concerns you have about your Xfinity experience :). When that message pops up, do you see any options that you can select to dismiss the box?
The message will disappear once you restore your internet connection. Please unplug your internet modem from the power source for 30 seconds then plug it back in. This is a great way to improve your TV's connection to the internet. You can view more helpful internet troubleshooting steps here.
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