Visitor
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1 Message
Cable tv repeatedly shuts off then comes right back on.
This occurs every 1-2 minutes and is off for about 2-3 seconds. I have unplugged the box, and the TV several times to try to fix/reset this
Visitor
•
1 Message
This occurs every 1-2 minutes and is off for about 2-3 seconds. I have unplugged the box, and the TV several times to try to fix/reset this
XfinityChelseaB
Official Employee
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1.8K Messages
2 years ago
Hello @user_d17bb0 , Thank you so much for reaching out for help with your cable concerns using our community forums page! We would love to help get you connected again. We do also have a great troubleshooting page that could help as well. Take a look here. https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
Or you can also always use the Xfinity App for troubleshooting! If you're still having troubles after troubleshooting feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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