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ilenek
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15 Messages

Sunday, February 1st, 2026 3:07 AM

Cable tv pixelating

Only when watching cable.  Apple TV fine.  Everything tight and tried rebooting.   Happened when temps dropped 

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4 hours ago

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XfinityQue

Official Employee

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404 Messages

19 hours ago

 

ilenek, hello there and thanks for reaching out. I understand your concerns and having your TV working is a must especially with this weather! When you're experiencing pixelation, are you using one of our TV boxes? 

 

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ilenek

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15 Messages

Yes, your products.   One main box in living room and a second smaller box in bedroom.  

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19 hours ago

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XfinityQue

Official Employee

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404 Messages

 

ilenek, ok, good to know. Are both experiencing the same troubles? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 hours ago

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ilenek

Regular Visitor

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15 Messages

18 hours ago

Yes, both boxes experience same issues. 

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XfinityQue

Official Employee

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404 Messages

 

ilenek, ok and have you unplugged the devices for 60 seconds then attempt to view the channels after the reboot? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 hours ago

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ilenek

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15 Messages

Yes I have. I said that first. I just did it again. 

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7 hours ago

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XfinityChristy

Official Employee

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2.7K Messages

 

ilenek Thank you, let's take a closer look at your account and troubleshoot this. To get started, please send a direct message with your full name and address. 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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ilenek

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15 Messages

I sent via email since I could not figure out what to do. 

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6 hours ago

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ilenek

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15 Messages

I did it.   Please figure out what is wrong. 

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4 hours ago

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