Hey there, @user_k3wvan. Have you gotten the chance to pull up the troubleshooting options within the Xfinity app? Is that the only channel you're noticing service issues on?
Open the app.
Tap the Services tab.
Tap Troubleshoot TV issues.
Tap the applicable option to start troubleshooting.
XfinityBradM
Official Employee
•
989 Messages
5 days ago
Hey there, @user_k3wvan. Have you gotten the chance to pull up the troubleshooting options within the Xfinity app? Is that the only channel you're noticing service issues on?
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