Cable outage on 6/3--BAD pixelation on TV channels persisting since

On 6/3 we had a complete service outage of all Xfinity services for several hours for an alleged "upgrade". Saw folks running around neighborhood working on the little kiosks and things all day, but no noticeable gain of function, or communication from xfinity before or after the event as to what to expect or why.
But anyway--TV has been worse on every cable channel I've checked. Streaming, interestingly has been fine. Had been too busy to watch anything on cable--just a couple of streaming shows--until Saturday night when I sat down to watch Game 5 of the NBA Finals. Got *horrible* pixilation and audio distortion and skipping. Looked again yesterday and again tonight, checking the other TVs and boxes in the house--same problems.

Yes I HAVE checked all our connections--no mice or squirrels building nests or anything. Sorry--I'm blaming YOU GUYS for real this time, and I'm really wondering why I keep paying so much $$$ to you each month for services I'm not benefitting from.

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XfinityThomasA

Official Employee

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3.6K Messages

6 hours ago

quercus_alba - Thank you so much for sharing your feedback and for being part of the Xfinity Forums community—we’re really glad you’re here. I completely understand how frustrating it can be when your services aren’t working as expected; I’d be reaching out too if I were in your position. As a helpful tip, the Xfinity app is a great resource to quickly check your account status whenever you experience an issue. If there isn’t an issue reported in your area, the app also offers built-in troubleshooting tools that can often help resolve things right away. Let’s go ahead and take a closer look together. We can walk through some troubleshooting steps and also revisit your current services to explore any available cost-saving options that might be a better fit for your needs. I’m here to help every step of the way! Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.

In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

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quercus_alba

Cable outage on 6/3--BAD pixelation on TV channels persisting since

XfinityThomasA

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