Is the XRE-03062 error appearing on all channels, or only select ones? Are you able to access On-Demand content? The prior known service issues have been cleared, so we'd like to start with some basic troubleshooting tips to see if this helps get things back online for you.
1. Check that all TV connections are tight.
2. Make sure the TV Box hasn't been moved and is in a position to receive a Wi-Fi signal. 3. Unplug the TV Box for one to two minutes and then plug it in again. 4. If that doesn't work, try restarting. - Say, “Restart TV Box” into your Xfinity Voice Remote.
- Hold down the power button on your TV Box if applicable.
XfinityAlfonso
Official Employee
•
2.7K Messages
17 hours ago
Is the XRE-03062 error appearing on all channels, or only select ones? Are you able to access On-Demand content? The prior known service issues have been cleared, so we'd like to start with some basic troubleshooting tips to see if this helps get things back online for you.
1. Check that all TV connections are tight.
2. Make sure the TV Box hasn't been moved and is in a position to receive a Wi-Fi signal.
3. Unplug the TV Box for one to two minutes and then plug it in again.
4. If that doesn't work, try restarting.
- Say, “Restart TV Box” into your Xfinity Voice Remote.
- Hold down the power button on your TV Box if applicable.
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