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Tuesday, December 21st, 2021 6:26 AM

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Cable goes in and out repeatedly does not last more than 10 to 15 minutes of a program

My livingroom box and my router are in the same room. On this TV the cable goes in and out repeatedly. Up to 20 times a day. That is a problem. I have contacted tech and they are no help whatsoever.  It is impossible to enjoy a show. It happens watching regular TV/ cable and when I use the apps. PLEASE HELP. I am about to cancel my xfinity 

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Updated 

3 years ago

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CCJoseph

Problem Solver

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729 Messages

3 years ago

I am so sorry that you are having issues with your cable box! Just to make sure, you have made sure the cables are secure? Also, have you been able to reboot the box to see if that would fix anything? If you have tried these steps and it doesn't work, send me a DM as well to help you troubleshoot. You can do that using the steps below. 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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brendam3

New Poster

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5 Messages

3 years ago

My TV pixelates all the time. It seems to be worse at night or on windt days. I finally got a real nice repair person out here about 2 weeks ago. He changed cable ends, put in some kind of filter. Seemed to work for almost 2 days. Now, I have the same problem. If, I am going to have pixalated TV I would be just as well off to go with DISH!!! It is  a Nightmare trying to get a Human  (that speaks/understands English) to send a Repair person out.  I am tired of this kind of service. The Repairman that came out was very nice.

(edited)

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XfinitySara

Official Employee

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1.6K Messages

Hello, @brendamathes3! Thank you for bringing your shared concerns to the community for assistance. We definitely want you to be able to fully enjoy your service(s), and I'm more than happy to see what we can do to help! Here are some troubleshooting steps to get you started:

  1. Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box.
  2. Hand-tighten all cable connections to make sure they're not loose.
  3. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations.
  4. Power on both the TV and the X1 TV Box.
  5. Confirm that the TV is set to the proper input.

Once you have done this, please let me know if you are still having issues with pixelation. We made need to bring up your account for further investigation. Don't worry, we'll do whatever we can to have this resolved soon for you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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