U

Visitor

 • 

5 Messages

Monday, July 26th, 2021 12:15 AM

Closed

Cable delay

I have a 20 second delay on all my cable boxes. I will be watching a basketball game, call a friend and they will be 20-25 seconds ahead. I get calls and texts during games and I won’t see it till 20 seconds later. Even if I stream off the app on the outside tv from the xfinity app, the app is faster. Please help if you can. Thanks !

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

1.5K Messages

4 years ago

Hello @user_7a8e4c. Thanks for taking the time to reach out to us through Forums. I know those few seconds count especially when it comes to a game! Are you experiencing this issue on all channels or just a single channel? 

Visitor

 • 

5 Messages

@XfinityGabby hi gabby, 

it is all my channels. My sister lives 5 houses down with xfinity as well, I face time her to check and see and the delay is there on everything. My friends are all ahead of me as well. I’ve called xfinity many times but no fix. Trying desperately to fix before football season. 

Official Employee

 • 

1.5K Messages

I get it @user_7a8e4c! Football is super important. Let's take a closer look at the issue. We certainly want to help and make sure your service is running smoothly as it should without delays. Please send a direct message and provide your full name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

5 Messages

Please assist anyway you can. Thanks. 

Problem Solver

 • 

788 Messages

We would love to assist in any way that we can. Once we get your direct message we would love to get started! 

I no longer work for Comcast.

forum icon

New to the Community?

Start Here