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user_7a8e4c
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5 Messages

Monday, July 26th, 2021 12:15 AM

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Cable delay

I have a 20 second delay on all my cable boxes. I will be watching a basketball game, call a friend and they will be 20-25 seconds ahead. I get calls and texts during games and I won’t see it till 20 seconds later. Even if I stream off the app on the outside tv from the xfinity app, the app is faster. Please help if you can. Thanks !

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4 years ago

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XfinityGabby

Official Employee

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1.5K Messages

4 years ago

Hello @user_7a8e4c. Thanks for taking the time to reach out to us through Forums. I know those few seconds count especially when it comes to a game! Are you experiencing this issue on all channels or just a single channel? 

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user_7a8e4c

Visitor

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5 Messages

@XfinityGabby hi gabby, 

it is all my channels. My sister lives 5 houses down with xfinity as well, I face time her to check and see and the delay is there on everything. My friends are all ahead of me as well. I’ve called xfinity many times but no fix. Trying desperately to fix before football season. 

4 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

I get it @user_7a8e4c! Football is super important. Let's take a closer look at the issue. We certainly want to help and make sure your service is running smoothly as it should without delays. Please send a direct message and provide your full name and address. 

 

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4 years ago

0

user_7a8e4c

Visitor

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5 Messages

Please assist anyway you can. Thanks. 

4 years ago

0

CCMichelle

Problem Solver

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788 Messages

We would love to assist in any way that we can. Once we get your direct message we would love to get started! 

I no longer work for Comcast.

4 years ago

0

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