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user_7a8e4c
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1st Topic

Visitor

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5 Messages

Mon, Jul 26, 2021 12:15 AM

Cable delay

I have a 20 second delay on all my cable boxes. I will be watching a basketball game, call a friend and they will be 20-25 seconds ahead. I get calls and texts during games and I won’t see it till 20 seconds later. Even if I stream off the app on the outside tv from the xfinity app, the app is faster. Please help if you can. Thanks !

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Updated 

1 m ago

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XfinityGabby

Official Employee

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145 Messages

2 m ago

Hello @user_7a8e4c. Thanks for taking the time to reach out to us through Forums. I know those few seconds count especially when it comes to a game! Are you experiencing this issue on all channels or just a single channel? 

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user_7a8e4c

Visitor

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5 Messages

@XfinityGabby hi gabby, 

it is all my channels. My sister lives 5 houses down with xfinity as well, I face time her to check and see and the delay is there on everything. My friends are all ahead of me as well. I’ve called xfinity many times but no fix. Trying desperately to fix before football season. 

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2 m ago

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XfinityGabby

Official Employee

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145 Messages

I get it @user_7a8e4c! Football is super important. Let's take a closer look at the issue. We certainly want to help and make sure your service is running smoothly as it should without delays. Please send a direct message and provide your full name and address. 

 

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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 m ago

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user_7a8e4c

Visitor

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5 Messages

Please assist anyway you can. Thanks. 

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1 m ago

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XfinityMichelle

Official Employee

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429 Messages

We would love to assist in any way that we can. Once we get your direct message we would love to get started! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 m ago

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