Cable box

My cable box has been trying to boot up and does not get past the gray welcome screen before going blue and then black and starting up to do the same thing

Responses

XfinityJohnG

Official Employee

•

1.7K Messages

2 years ago

Thank you very much for reaching out to us here @user_bf994d. That is definitely an issue we can look into from here for you. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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Nykki0723

1 Message

@XfinityJohnG

First we ordered a new box around June 15th, and were told it would be here by the 21st. We waited and waited, still didn't receive it. I logged in to check the status, and it hadn't even been processed yet. On July 31st we called to cancel the order, and went to the nearest store to get a new box. After hooking up the new box, I am having the same problem as stated in the main post. I have ran through all the troubleshooting MANY times, rebooted my modem, still no luck with it working.

2 years ago

0

X1

user_bf994d

Cable box

XfinityJohnG

Nykki0723

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