2 Messages
Cable box won’t connect
Get the welcome screen in three languages, then "connecting to your entertainment connection…", then ‘sorry, there seems to be some trouble"
2 Messages
Get the welcome screen in three languages, then "connecting to your entertainment connection…", then ‘sorry, there seems to be some trouble"
MikeB39A
Problem Solver
•
653 Messages
12 days ago
If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device.
0
0
XfinityBillie
Official Employee
•
3.2K Messages
10 days ago
0
0
user_tfe6qi
2 Messages
5 days ago
Thank you for your suggestions...
We had a very competent Xfinity tech come out and found a host of issues. Bad cable box, Bad splitter (company splitter not one I installed) , loose coaxial cable connector (main line coming into house), and they replaced the line coming from the street to our house.
Service was exceptional, everything is working fantastic...
I think it would have been easier to get the president of the USA to come out to make this call. Received numerous reminders, constant live calls to confirm appointment, etc...they try to avoid sending someone out at any cost.
0
0