Cable box takes forever to turn on in our bedroom

I am getting really frustrated with every box in our house. We have had nothing but problems and it doesn't seem to matter where we move there is always an issue. We just had our modem router or whatever you want to call it changed out over 6 months ago with the newer white box. It hasn't helped one bit. We had to change our box in our bedroom because it would lag so bad and drop programs while we watching. Yesterday it took literally 1 hour for our modem to come on in our bedroom. I shouldn't have to keep unplugging the box and plugging it back in. This is not good for the equipment. Why is it that we NEVER get a NEW box it is always a refurbished box. Why is it that I can't get in touch with a live representative in the states to help. Wow my box just turned on after 35 minutes of waiting today. I am about to go with Frontier as they just layed fiber optic cables in our neighborhood and can guarantee me fast internet and no trouble with cable boxes. I pay over $270 a month right now with Xfinity and I am not getting good service nor getting help from customer service. It is ridiculous that when I call in I get the Bot Lady that finds every reason not to connect me with a live representative. It's time for people to get back at work in an office environment instead of working from home. Comcast or Xfinity whatever the corporate name is are making money left and right but are not serving the customers who are making them millions. I am exhausted from getting the same answer everytime to unplug the box and to wait 60 seconds and plug it back in. This cannot be good for the equipment and is only a temporary solution.  The wound is so much bigger than the bandaid you have us putting on it. Spend the money that is needed to lay all the fiber optic cables or whatever technology needs to be done instead of telling us that there isn't a set scheduled time for this to begin but that they are working on it and it should be soon. I have heard that for years now. It's sort of like selling too many airplane tickets and not having enough seats to accommodate the overselling. I just want to be able to sit down turn my t.v. on and watch it without having to unplug plug unplug plug unplug plug. $270 a month is ridiculous and I am done. It's time for a change and it looks like Frontier is about to get our business now.