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Saturday, January 6th, 2024 11:37 PM
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Cable box stuck on welcome.screen
Responses
Official Employee
•
1K Messages
9 months ago
Hey there @user_a657ej is this issue still going on? We do have several great troubleshooting resources that can help out get through issues like this.
Xfinity On Demand Error Codes and Troubleshooting Steps
Restart Your X1 TV Box
Visitor
You can't use the "Restart my X1 box" command with the remote if you can't get past the welcome screen.
XfinityAlfonso
Official Employee
•
1K Messages
9 months ago
Hey there @user_a657ej is this issue still going on? We do have several great troubleshooting resources that can help out get through issues like this.
Xfinity On Demand Error Codes and Troubleshooting Steps
Restart Your X1 TV Box
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