Visitor
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1 Message
cable box stuck on one channel
One cable box is stuck on one channel. I restarted box twice and had a reset sent online. I changed the remote batteries. The other (main) cable box works fine.
Visitor
•
1 Message
One cable box is stuck on one channel. I restarted box twice and had a reset sent online. I changed the remote batteries. The other (main) cable box works fine.
XfinityJon
Official Employee
•
1.1K Messages
19 hours ago
Good afternoon user_81610e. I am more than happy to assist you further. I do appreciate the information you have shared so far. I know you mentioned restarts being completed. Have you already tried just unplugging the box from the electrical outlet for 30-seconds, and then plugging it back in?
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