Visitor
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1 Message
Cable Box Shuts Off On Own And Won’t Turn Back On Unless I Reboot
Over the past few weeks my cable box has been shutting itself off randomly (this happens a few times a week). Nothing a press on the remote turns it back on and the only way for me to get it on is to reboot it by unplugging it from the power. It’s really frustrating to sit down thinking I’m about to relax and watch tv and then have to go through this whole process!
I noticed some older posts on this message board about similar issues. Have any of your recently had problems like this with your cable box and, if so, do you know how to fix this problem?
XfinityLinda
Official Employee
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1.6K Messages
3 years ago
Hello, @Lns5988! Thank you for connecting with us in our community about the trouble with your cable box. We are happy to look into this for you. To get started, please send us a Direct Message with your name and the complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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