Thank you for reaching out here about your issue with the cable box. If you are still experiencing that issue I will be happy to look further into that from here. That error code is commonly a temporary signal issue or interference outside the home and usually resolves itself within an hour or less.
Follow these steps if the error lasts for more than one hour:
Select Try Again on screen.
Ensure all your TV connections are still tight, if applicable.
Unplug the TV Box for one to two minutes, then plug it back in.
If you can't unplug the TV Box, say “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable.
XfinityJohnG
Official Employee
•
3.1K Messages
2 hours ago
Thank you for reaching out here about your issue with the cable box. If you are still experiencing that issue I will be happy to look further into that from here. That error code is commonly a temporary signal issue or interference outside the home and usually resolves itself within an hour or less.
Follow these steps if the error lasts for more than one hour:
0
0