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user_edc14d
1st Topic

Visitor

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1 Message

Sat, Jul 16, 2022 3:59 PM

Cable box not working

New cable box is not working

appropriately. All connections are tight end box has been reset several times

Question

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Updated 

1 m ago

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XfinityTimothyA

Official Employee

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384 Messages

2 m ago

@user_edc14d Thank you for reaching out and bringing this to our attention. I can understand how this can be truly frustrating. Is the box staying on the welcome screen? 

 

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user_192247

Visitor

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2 Messages

2 m ago

Cable box not working after power up

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user_192247

Visitor

 • 

2 Messages

2 m ago

Cable box not working after power up

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XfinityChelseaA

Official Employee

 • 

356 Messages

@user_192247 Hello there!
We'd love to help get your cable box issues addressed! After powering the device up, is it perhaps getting stuck on the welcome screen? Or any other error messages/codes received? Or does it appear to be stuck in a constant reboot loop? 
We appreciate any details that would better help determine what the cause of the malfunction may be! We look foward to hearing from you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 m ago

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Rustyben

Expert

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24.4K Messages

2 m ago

is the set top box wireless or connected via coax connector? if by coax would you check the connector to which the coax is screw-on connected to see what the name of the coax port connected? might say out to TV or in from cable.

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