Cable box not working

New cable box is not working

appropriately. All connections are tight end box has been reset several times

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Responses

CCTimothyA

Problem Solver

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785 Messages

3 years ago

@user_edc14d Thank you for reaching out and bringing this to our attention. I can understand how this can be truly frustrating. Is the box staying on the welcome screen?

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user_192247

Visitor

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2 Messages

3 years ago

Cable box not working after power up

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U

user_192247

Visitor

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2 Messages

3 years ago

Cable box not working after power up

1

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@user_192247 Hello there!
We'd love to help get your cable box issues addressed! After powering the device up, is it perhaps getting stuck on the welcome screen? Or any other error messages/codes received? Or does it appear to be stuck in a constant reboot loop?
We appreciate any details that would better help determine what the cause of the malfunction may be! We look foward to hearing from you!

I no longer work for Comcast.

3 years ago

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Rustyben

Expert

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24.6K Messages

3 years ago

is the set top box wireless or connected via coax connector? if by coax would you check the connector to which the coax is screw-on connected to see what the name of the coax port connected? might say out to TV or in from cable.

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X1

user_edc14d

Cable box not working

CCTimothyA

user_192247

user_192247

CCChelseaA

Rustyben

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