Hi user_9o0zjj, thanks for visiting our Xfinity Forum! We value your time and appreciate you being a customer with us, and I am sorry to hear that the new cable box is not working. My team is here to help.
For troubleshooting purposes, can you tell us a little more about what you're seeing on your end? Are you getting an error message or code during the activation?
XfinityAmira
Official Employee
•
4.4K Messages
4 months ago
Hi user_9o0zjj, thanks for visiting our Xfinity Forum! We value your time and appreciate you being a customer with us, and I am sorry to hear that the new cable box is not working. My team is here to help.
For troubleshooting purposes, can you tell us a little more about what you're seeing on your end? Are you getting an error message or code during the activation?
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