U

Visitor

 • 

2 Messages

Thu, Nov 4, 2021 11:53 PM

Cable box is very loud

I have replaced this box with a new one and the noise is still very loud. What are my options?  Are there even newer models that are better built?

XfinityChe

Official Employee

 • 

6.2K Messages

3 m ago

Hello @user_523619! Thank you for posting to the Xfinity Community Forum to share your experience. I understand how frustrating this may be. I'd like to help get a new box shipped out to you to see if that helps. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

Visitor

 • 

2 Messages

@XfinityChe just wondering if this is a different type of box or the same model. As I mentioned I have already replaced it once and there was no change.

Official Employee

 • 

554 Messages

@user_523619 We will need to verify the account in order to see what equipment you have in order to answer that question. Please send us a PM for further assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

2 Messages

2 m ago

I just swapped out my very quiet xfinity box with a new one today. I don’t think I can live with the high pitched hum/whine sound. It sounds like a legacy PC hard drive spinning at top speed. I was thinking of cutting the cord and this may be the straw.

New to the Community?

Start Here