roadhead's profile

Regular Visitor

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4 Messages

Sat, Apr 25, 2020 8:00 AM

Closed

Cable box has died

The box for the TV was working, came up with the "stay online" message that I was unable to respond to and then just died. I checked all connections, unplugged and tried to restart the box through the troubleshoot area which brought up the welcome screen but no light to show box was on. Turned box off and exchanged with working box in bedroom but original box still will not turn on. Hopefully there is a way to get another working box sent and not have to wait too long.

Rustyben

Expert

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24.1K Messages

2 y ago


@roadhead wrote:

The box for the TV was working, came up with the "stay online" message that I was unable to respond to and then just died. I checked all connections, unplugged and tried to restart the box through the troubleshoot area which brought up the welcome screen but no light to show box was on. Turned box off and exchanged with working box in bedroom but original box still will not turn on. Hopefully there is a way to get another working box sent and not have to wait too long.


you might drop by your local Xfinity store to see if they are open or the open hours for curb delivered service.

Regular Visitor

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4 Messages

2 y ago

Thanks for responding Rusty but all of the Xfinity stores within 25 miles of me are closed due to the virus. It is almost impossible to talk to one of the bots but when I finally did get through as I started typing I got kicked out and have been unable as of now to get through to it again.

CCAndrew

Gold Problem Solver

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25.9K Messages

2 y ago

It’s been known for weeks, stores have been closed. It’s been escalated to an Official Employee to help you out

Official Employee

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3K Messages

2 y ago

Greetings, @roadhead! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear that your cable box has stopped working. That certainly is frustrating. I would like to see about getting a box sent out to you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

Regular Visitor

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4 Messages

2 y ago

Thanks for your response Michael and for your help. PM has been sent to you.

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