Cable box frozen on welcome screen
I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) It will not move past that. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Nothing changes.
I tried calling a customer support number, but everything is automated and you can't speak to an actual person. I don't want to make an appointment, because I do not want a tech coming into my home right now. What are my other options? Will they send me another box to try? How do I contact and speak with someone live? We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. I'm ready to disconnect and get another provider.
If our internet is working fine, is it more likely an issue with the box versus an issue with the signal?