1 Message
cable box confusion
I have an installed Xg2v2-p. Also have an installed ARRIS model MX011ANM. I received an X1 model AX013ANM in the mail. which box do I replace if any?
1 Message
I have an installed Xg2v2-p. Also have an installed ARRIS model MX011ANM. I received an X1 model AX013ANM in the mail. which box do I replace if any?
XfinityMichaelC
Official Employee
•
4.1K Messages
1 year ago
Hey, @user_gcdiw8! Thanks for reaching out to us on the forums! I apologize to hear there is some confusion on which cable box needs to be replaced. Do you mind if we ask how you got this box? Did you reach out to us to have it replaced or did you submit the order through the website? Were you having issues with the XG2v2 or the MX011ANM?
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