razzrif's profile

Regular Visitor

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7 Messages

Sat, Aug 1, 2020 3:00 PM

Cable box and the Cable wire are hot, replaced the box today and the new one is also getting hot

Cable box and the Cable wire are hot, replaced the box today and the new one is also getting hot

Responses

Accepted Solution

Regular Visitor

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7 Messages

7 m ago

I had Comcast send a tech, he snipped off both ends of the Coax and that solved the problem, it's been fine since. Of course Comcast cxharged me $40.00 for the tech visit and I had to spend time convincing them to credit the charge which they did. The rep i was on line chatting with told me every tech visit is billable 

Regular Visitor

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7 Messages

9 m ago

This is excessive heat.  Comcast sent us a message to unplug the box, that's how we knew it was so hot. We could barely touch it to unplug. We replaced the box but it still ran hot.  Comcast advised it may be the COAX but we troubleshot the box with the COAX in another cable outlet and it was fine. We are waiting for our availabilithy this week so we can schedule a tech  Thank YOU

BHelms07

Contributor

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43 Messages

9 m ago

Cable wire/box always gets hot, because it requires a lot of work for it to get all those channels and decode them into something you can watch, or even get information from a DVR or use the internet.

Regular Visitor

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7 Messages

9 m ago

Thanks for the reply, we have Comcast appt for this Thursday for them to look at the issue 

BHelms07

Contributor

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43 Messages

9 m ago

I don't know how the coax would cause it, maybe its really bad wiring and the box is working way harder than usual to decode the weak signal. It might also be that the sun is shining through a window onto the box making it get really hot. I can't think of any other reason why both boxes would be getting that hot.

Visitor

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1 Message

4 d ago

does the wireless box have a shut off mode if the wireless box gets to hot

Official Employee

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196 Messages

Thank you, @user_d15f7b for reaching out to our Community Forums! The Xfinity Gateway will run warm, but not hot to the touch. There is an internal fan with our XB6, and XB7 Gateways that you may hear come on from time to time. If your Gateway is getting hot, please ensure it is in an open space, and not obstructed by anything such as being in a bookcase, or covered up. Also, you may want to ensure the Firmware for the Gateway is up to date. To get the Firmware updated, simply unplug the Gateway from the power source for about 20 seconds, and then plug back in. 

If you are still having a concern, please create a new post to our Community Forums so we can help you further. 

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