Contributor
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64 Messages
C Button on X1 Remote Xfinity Sports Zone App
Ok, so I push the C button on my X1 remote and either a blank black space appears where the Sports would normally appear or everything appears seemingly normally except My List and NCAAMB columns are missing. My selected team IU Hoosier Men's Basketball would normally appear under My List. I went into Settings in the Sports Zone app and everything appears fine with my team selected. I deleted the team and added it back. Same problem persists.
I have restarted the box. I have done a System Restore. Issue persists. I checked another box in my house and the same issue.
Is it just a system wide problem or what do I need to do?
ventruejusticar
Contributor
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64 Messages
2 days ago
Ok, so the issue has resolved itself. I noticed it a few days ago, too, so may be back.
(edited)
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ventruejusticar
Contributor
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64 Messages
2 days ago
And, unsurprisingly and in accordance to prophesy, it's already starting the issue again. Push the C button and a blank black space appears instead of the Sports Zone app. Have to try it over and over to get it.
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XfinityThomasB
Official Employee
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2.4K Messages
16 hours ago
Howdy ventruejusticar. Thank you for touching base about the sports app issue. Quick question to isolate the status, can you still get to the app by saying "Sports Zone" or "Sports" into your voice remote?
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